Thank you for shopping with PureNestHome.

We are committed to providing a smooth, reliable, and efficient shipping experience for customers around the world. Please review our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Shipping Coverage

PureNestHome proudly offers Free Worldwide Shipping.

We currently ship to customers in most countries and regions worldwide.

If, for any reason, we are unable to ship to your location, we will notify you promptly and issue a full refund if payment has already been processed.

2. Shipping Cost

Free Shipping on All Orders

There are no minimum purchase requirements.

No hidden shipping fees will be added during checkout.

Customers are responsible only for the product price and any applicable taxes displayed during checkout.

3. Order Processing Time

Orders are processed Monday through Friday, excluding weekends and public holidays.

Typical processing time:

• 1–2 Business Days

During holidays, promotional events, or periods of unusually high order volume, processing may require additional time.

Customers will receive an email confirmation once their order has been successfully processed.

4. Estimated Delivery Time

After your order has been processed, estimated delivery is:

7–10 Business Days

Please note that delivery estimates are not guaranteed and may vary depending on:

• Destination country
• Local postal services
• Customs inspections
• Weather conditions
• Peak shopping seasons
• Public holidays
• Unexpected transportation delays

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information whenever available.

Tracking updates may require several business days before appearing on the carrier's website.

If you have not received tracking information within a reasonable time after shipment, please contact our Customer Support Team.

6. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise required by applicable law.

Customs processing may also extend delivery times beyond our estimated schedule.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is submitted:

• Shipment delays may occur.
• Additional shipping fees may apply.
• Orders may be returned by the carrier.
• We may be unable to guarantee successful delivery.

Please contact us immediately if you notice an error in your shipping information after placing an order.

8. Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible.

Our support team will work directly with the shipping carrier to investigate the shipment and determine the most appropriate resolution.

Depending on the outcome of the investigation, we may offer:

• A replacement shipment
• A refund
• Another appropriate solution

9. Damaged Deliveries

If your package arrives damaged, please notify us within 7 days of delivery.

To assist us in resolving the issue quickly, please provide:

• Your order number
• Photos of the damaged product
• Photos of the packaging
• A brief explanation of the damage

We will review the information promptly and provide an appropriate resolution, which may include a replacement or refund.

10. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Examples include:

• Severe weather
• Customs clearance
• Transportation disruptions
• Carrier operational delays
• Public holidays
• Global logistics disruptions

PureNestHome is not responsible for delays caused by third-party shipping carriers or customs authorities.

11. Split Shipments

In certain cases, multiple items within the same order may be shipped separately.

This may occur when:

• Products are stocked at different fulfillment locations.
• Items become available at different times.
• Separate packaging is required to ensure product protection.

Customers will not incur any additional shipping charges for split shipments.

12. Delivery Confirmation

Once the carrier marks a shipment as delivered to the address provided at checkout, the order will be considered successfully delivered.

If you believe your package was delivered incorrectly, please contact us immediately so we can assist in investigating the matter.

13. Contact Us

If you have any questions regarding shipping or delivery, our Customer Support Team is happy to assist you.

PureNestHome

Website: https://purenesthome.website

Email: support@purenesthome.website

Phone: +1 604 561-3703

Business Address:

C28-3545 43rd Ave E
Vancouver, BC V5R 5X5
Canada

We appreciate your trust in PureNestHome and remain committed to delivering quality home essentials with dependable service and free worldwide shipping.