Contact information

Thank you for visiting PureNestHome.

We are committed to providing outstanding customer service and ensuring that every shopping experience is smooth, secure, and enjoyable. If you have any questions regarding our products, your order, shipping, returns, or any other inquiries, our Customer Support Team is here to help.

Customer Support

Our dedicated support team is available to assist you with:

Product information
Order status and tracking
Shipping inquiries
Returns and refunds
Exchange requests
Payment questions
Damaged or defective items
Website assistance
General customer service

We aim to respond to all customer inquiries within 24 business hours.

Contact Details

Business Name
PureNestHome

Website
https://purenesthome.website

Customer Support Email
support@purenesthome.website

Phone Number
+1 604 561-3703

Business Address
C28-3545 43rd Ave E
Vancouver, BC V5R 5X5
Canada

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)

Saturday
Closed

Sunday
Closed

Responses submitted outside business hours will be answered as soon as possible on the next business day.

Before Contacting Us

To help us assist you more efficiently, please include the following information when contacting our support team:

Full Name
Email Address used for your order
Order Number
Description of your inquiry
Photos (if reporting damaged or defective items)

Providing complete information allows us to resolve your request more quickly.

Order Support

If you have questions regarding an existing order, please include your order number in your message.

Our team can assist with:

Order confirmation
Shipping updates
Delivery tracking
Product inquiries
Return requests
Refund status
Replacement requests

Shipping Information

PureNestHome proudly provides:

Free Worldwide Shipping
Estimated Delivery: 7–10 Business Days

If your order experiences an unexpected delay, please contact us and we will gladly investigate the shipment on your behalf.

Returns & Refunds

We offer a 30-Day Free Return & Refund Policy.

If you are not completely satisfied with your purchase, simply contact our Customer Support Team within 30 days of delivery, and we will guide you through the return process.

For complete details, please refer to our Return & Refund Policy available on our Website.

Business Information

Founded: 2023

PureNestHome is dedicated to offering premium-quality home and bath essentials designed to bring comfort, softness, and everyday luxury into every home.

Our mission is to provide thoughtfully selected products, reliable service, and an enjoyable shopping experience for customers around the world.