Refund policy

Welcome to PureNestHome.

At PureNestHome, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. 30-Day Return Policy

We proudly offer a 30-day return policy.

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

Be unused or only lightly used.
Be clean and in its original condition.
Be returned in its original packaging whenever possible.
Include all accessories and components originally received.
Not show signs of intentional damage, misuse, or improper care.

2. Free Returns

We offer free returns on eligible orders.

If your return request is approved, our support team will provide detailed return instructions.

Please do not send products back without first contacting us, as unauthorized returns may delay processing.

3. Refund Eligibility

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method.

Refunds may include:

Product purchase price
Applicable taxes (if required)

Original payment processing fees charged by payment providers, if any, are subject to the policies of the payment processor.

4. Refund Processing Time

Approved refunds are typically processed within 5–10 business days after the returned package has been inspected.

Depending on your financial institution, it may take additional time for the refund to appear in your account.

5. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged
Defective
Incorrect
Missing parts

please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Photos of the product
Photos of the packaging
A brief description of the issue

In most cases, we will offer one of the following solutions:

A replacement item
A full refund
A partial refund
Store credit (when appropriate)

6. Order Cancellation

Orders may be canceled before they have entered processing or shipment.

If your order has not yet been processed, you will receive a full refund.

Once an order has been shipped, it can no longer be canceled but may still qualify for return under this policy.

7. Non-Returnable Items

For hygiene, safety, or legal reasons, certain items cannot be returned, including but not limited to:

Used personal care items
Gift cards
Downloadable digital products
Customized or personalized products
Items marked as Final Sale
Products intentionally damaged after delivery

8. Exchanges

If you wish to exchange an item for another size, color, or variation, please contact our support team.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may issue a refund instead.

9. Lost Packages

If your package appears to be lost during transit, please contact us immediately.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

10. Refused Deliveries

If a package is refused by the customer or cannot be delivered due to an incorrect shipping address provided by the customer, additional shipping or handling fees may apply before a replacement or refund can be issued.